What is Dsmonline.pk?

Dsmonline.pk is an e-commerce initiative of Diamond Supermarket.

Where is Diamond Super Market located?

We have 7 outlets in Karachi.

1-North Branch Address: A913 11-B North Karachi.

2-Nazimabad Branch Address: Shop#E-3 Haji Tufail Market Nazimabad# 3

3-Clifton Branch Address: G-3 28/29, Block 8 Third Embassy Villa Clifton Near 3 Talwar Karachi.

4-Garden Branch Address: Garden East, Near Aga Khan Jamat Khana

5-Nishter Branch Address: Hazal View Appt Opp Bagh-E-Halar Hospital Nishtar Road,
Karachi.

6-Karimabad Branch Address: Plot # 288 Block-3 Karimabad. Memon Colony F.B Area Karachi

7-FB Area Branch Address: FB Area, Near Mukka Chowk

How can I place order online?

You can place your order through our website. If you face any difficulty while placing the order, you can call our UAN number 021-111-000-DSM, 021 111 000 376 during office hours or get support from our customer service representatives on Facebook from 9am-11pm.

How can I pay for my order?

You can pay through Cash on Delivery, Debit Cards, and Credit Card on Delivery.

How long will it take to deliver my order?

When you place an order on the website, delivery takes 3-4 working hours after confirmation.

However, under unforeseen circumstances, such as strikes, war threats, flight delays, stock unavailability, weather conditions etc. delivery may be delayed in which case you will be informed.

Is this product available in your branch?

We ensure presence of all products at branches as well. However, in order to save you from any inconvenience, we prefer you call at branch first.

You can call the nearest branch to confirm availability of your desired product.

• North Karachi Branch

Phone: 021-36904455

• Nazimabad Branch

Phone: 021-36612602

• Clifton Branch

Phone: 021-35305141

• Garden Branch

Phone: 021-32292138

• Nishter Branch

Phone: 021-32771188

• Karimabad Branch

Phone: 021-36310171

• FB Area Branch

Phone: 021-36310301

 

Can you ship orders all over Karachi?

Yes, currently we ship all over in Karachi.

What are the delivery charges?

We deliver across Pakistan in Rs. 150/- only per order, irrespective of the number of items in the order.

How to place order on the website?

To shop online, visit our Website and Follow These Steps

• Click on the item you like
• Select color, size and click on ‘Add to Cart’
• Click on “Proceed to Checkout”
• Provide your address and details
• Select Payment Method and click on “Complete Order”
• You will receive an email with your order details with Order ID which will serve as reference for any future correspondence.

If you need any assistance dial: 021-111-000-376

 

What is your return and exchange policy? How can I return a product?

You can return a product within 14 days of delivery if it doesn't meet your expectations. To request for a return, please call our helpline (021) 111-000-376 and our customer service team will guide you further.

You will be requested to share your order details along with pay slip. Once we receive the return package, you may choose to get a refund or an exchange voucher for another purchase through our website.

Is this offer valid in stores?

All offers and promotions can be availed from any of our outlets or online.

Can you ship to international address?

We do not cater international orders at the moment. All our international customers do not need to be dejected as we are working on starting international deliveries soon.

How can I return a product?

Please visit Returns & Refunds page for more information.

Do I have to pay for shipping charges when returning a product?

No, you don't have to pay for shipping charges when returning a product

Can I return a product after 14 days?

You have to initiate a return process within 14 days of delivery. Unfortunately, after 14 days, we won't be able to accept return request.

Do you verify orders?

Yes, before processing any order our customer service team will call you on your mentioned cell phone number to verify order.

Let me know if (product name) is available:

We update our inventory from time to time. Please like us on Facebook and Instagram for regular updates.

Any queries regarding order modifications:

For order modifications, please dial 0336-1110376 and our customer support team may get in touch to assist you in this regard.

How do I apply for a job at Diamond Super Market?

Kindly send your CV at career@diamondsupermarket.com.pk If there is any vacancy matching your skills and experience, you’ll be contacted.

I don’t have my Order ID. What should I do?

When you place an order on the website, you receive a unique order ID through email. It is recommended that at the time of placing your order you should mention correct contact details, including cell number.

What is the warranty policy?

Warranty policy varies from vendor to vendor and product to product. Dsmonline.pk does not offer warranty claims directly. Warranty claims are processed directly through the vendor at their respective service centers.

Not all products come with a warranty. If the products are available with a warranty, then it will be clearly mentioned in the product specification or description.

Other Details:

Head Office:

Plot: D-41, Block - N, North Nazimabad,

Karachi, Pakistan

Contact Number: 021-111-000-376

Email Address: dsmonline.com.pk

Head office Timings:

Monday-Saturday

9:00 AM to 6:00 PM

Sunday Off.